An example (assignable parking infringement withdrawals) process metric I lead the implementation of. The process metric is in the format defined by Forrest Breyfogle in his Integrated Enterprise Excellence (https://www.smartersolutions.com/business-system-iee/) business management system. Advanced metrics such as this assisted the branch to drive continuous improvement and innovation, with new metrics and process improvement leading to the replacement of unreliable parking meters with pay-by-phone parking and in-ground parking sensor technology.